- 我們不提供換貨服務。但是，您可以申請退回並獲得退款，然後下新訂單。
- 請在會員中心提交退貨申請（包裹送出後45天內），等待審核通過後3個工作日內通過郵件或到會員中心查看退貨通知信。
- 嚴禁上門退貨/退款。
- 退貨的商品必須保持原始狀態，即未磨損、未洗滌、未修改且標籤完好（不可剪斷）。
- 鞋子/比基尼/平口內衣的盒子和任何配件必須一起退回，否則退貨將被拒絕並退回給客戶。
- 損壞、印記或修改的商品一律不給予退還和退款。在您的請求被拒絕後，我們會將該商品寄回給您。退回給您的商品所產生的運費將由您承擔。退货订单的任何已使用/已记入的奖励积分或折扣代码将作废且不予退款。后续奖励积分的使用将不会获得额外积分。
- 使用折扣代碼購買的所有商品將根據具體情況進行評估以獲得退款。但是退款金額將根據折扣代碼金額按比例計算。如果退款被批准，運費和折扣代碼金額將從退款總額中扣除。這適用於所有產品，包括捆綁商品（2件價）或促銷商品。
- 如果退貨後您的訂單金額不符合促銷條件，您將無法享受訂單折扣，包括免運費和贈品。因此，您將需要承擔運費以及將全新贈品退還給我們或支付贈品的原價。
- 每個訂單號只能退貨和退款各一次。所有退回的包裹必须通过可追踪的邮寄方式由送货上门的快递员递送。邮费由客人承担。
- 請確保快遞服務將在我們的工作時間內送達您的退貨包裹。如果發生派送失敗，你將需要承擔重新派送的費用。
- 所有退貨包裹必須是預付包裹（非貨到付款），所有貨到付款包裹將被拒絕並退回給您。
- 對於在任何快遞公司手中丟失的退貨包裹，我們概不負責。我們將盡合理努力協助與快遞公司溝通，但在這種情況下我們將不承擔任何索賠/費用。
- 如果任何退回的商品不符合我們的退貨政策，我們將拒絕退款並將該商品退回給您。在這種情況下，所產生的郵費由客人承擔。
儘管滿足上述條件，我們保留不允許退貨或退款任何交易的權利。
請到 會員中心 > 我的訂單 > 訂單右側點擊【申請退貨】的按鈕
在我們發出商品日期的45天內，您可以申請退貨並將商品寄回到我們倉庫。
想了解更多退貨政策以及詳情，可以點擊 這裡.
注意：
1.鑑賞期需退貨,請保持商品全新包裝完整含票、商品配件與吊牌、鞋盒鞋材.品或加品...等).一經剪除牌,下水洗滌,商品已經使用或污損、殘留非商品本身氣味EX.香水、體味、味...等).恕無法受理退貨申請。
2.若商品附有夾鏈帶.紙盒...等,特殊包裝退貨需保持完整。一經損毀將無法退貨或須將損壞費用於退款中扣抵、請留意避免影響您退貨之權益。
3.若您辦理退貨後訂單金額未達滿額,或組合商品未達組合優惠件數,欲保留之組合商品需以原價購買,滿額贈品亦需退回;若訂單未達免運金額.則需再補收費。
4.客人需要自行承擔退貨運費，且購買時支付的運費無法退回。
Please send the return item to the Japan warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund processed in 7 days post QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the Japan warehouse
* AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS:
All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
Please send the return item to the Taiwan warehouse. The address will be provided after the approval of the return request.
RETURN & REFUND PROCESS:
For defective or wrong item(s), please contact our customer service team directly.
For general returns and refunds, please follow the steps below:
LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> AIR SPACE will inspect the conditions within 7 working days of receiving your parcel >> AIR SPACE will email you the QC results >> Refund processed in 7 days post QC completion.
After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).After submitting a return request, please allow us 1-2 working days to approve and reply to your email with the return address (excluding weekends and public holidays).
*Rest assured, the waiting period for our approval and the return address will not be counted within the 7-day return timeframe.
* You can choose any carrier to ship the return item to the USA warehouse
* AIR SPACE does not offer free returns at this time.
PRODUCT CONDITIONS:
All items must be in —unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging.
RETURNABLE ITEMS CRITERIA:
Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number.
Clearance items at 50% off or more, shapewear, bras, and underwear are non-returnable.
VOUCHERS & POINTS:
Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products.
ONE RETURN PER ORDER:
Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go.
SHIPPING & DELIVERY:
Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only.
WALK-IN/E-HAILING/ COD:
Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds
No cash on delivery returns. All COD parcels go back to you.
LOST/ DAMAGED IN TRANSIT:
If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost.
DISCLAIMER:
AIR SPACE reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens. )
在提交退貨申請之前，請確認您已了解退貨政策。
程序：
1)登錄您的會員賬戶 > 我的訂單
如果您無法登錄或無法在您的帳戶中找到訂單，請與我們聯繫。
2）在訂單上點擊“申請退貨”
該按鈕僅適用於訂單狀態在已寄出 45 天內的情況。如果未顯示按鈕，請提供截圖並且聯繫我們。
3）選擇退貨商品和原因/照片
只能選擇可退貨的商品進行退貨，並且必須勾選適當的理由。
4）提交 - 申請退貨
您可以在提交後的3個工作日內查看您的電子郵件或會員中心的消息以查找退貨通知信。退貨通知信提供了退貨詳情，供您寄出退貨。
5）提交跟踪代碼和銀行詳細信息
退回商品後，您可以登錄會員賬戶 > 我的訂單 > 點擊“提交追踪代碼” > 填寫追踪代碼和銀行詳細信息。
6）退款
我們將會在收到您的退貨後，14個工作天內退款到您的原付款賬戶。
很遺憾，我們不提供換貨服務，但在適用條款和條件的情況下可以退貨和退款。您可以參考上面資訊欄中的退貨政策。
您可以從您退貨的物流編號中，在對應的物流商【追蹤物流】頁面查到您的退貨包裹狀態。
退款將在14個工作日內進行，退款完成後將發出退款通知。如果您在 QC 結果通知發出後 14 個工作日後仍未收到退款，請與我們聯繫。
为保障您的退货权益，请以完整包装退回商品。建议使用我们原包装或任何防水稳定的包装材料。
另外，請確保退貨的商品保持原始狀態，即未磨損、未洗滌、未修改且標籤完好（不可剪斷）。
如果您收到錯誤的退款金額或從未收到退款金額，請立即聯繫我們。這是因為我們無法提取超過 1 個月的銀行記錄，您對此事的理解將不勝感激。
您將收到結果不合格的 QC 結果通知。因此退貨將被拒絕並將商品退回給您。重新遞送費用可能產生並由您承擔。
