Go to Member center > My orders > Click request return for the item.
From the date of shipment, you have 45 days to apply return request and send back the item to us.
To learn the detail of return process, please click here.
Note: The return items need to be kept in their original condition, labeled, unworn, unwashed, and undyed.
You need to pay the return shipping fee, and the shipping fee that had paid for the order is not refundable.
For more information on return policy, kindly refer to below.
If you want to return the item, we do provide return service to you but return application must meet the following condition:
1. You have 45 days to decide if an item is right for you, if you would like to return the item please contact us within 45 days from the ship date.
2. Any returning product will only be accepted if it's under the origial condition where the product is unused, unwashed, unbroken, with the original tag and packaging still attatched.
CAUTION: We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
AIR SPACE reserves the rights to decline refunding if the product(s) returned is/ are not under mint condition.
3. Clearance items that have been discounted for more than 60% off is not applicable with return and refund .
4. Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. We recommend removing or covering your shipping label before attaching your returns label to your parcel.and please using any trackable/insured shipping method .
5. Please note that the original shipping fee and Shipping Guarantee are non-refundable.
6. We currently only provide return & refund services. There is no exchange service.
All returned item will be processed within 7 working days after we have received your return parcel.
Once inspected and confirmed that returned item had fulfilled return policy will be refunded to your original payment method.
You will be receiving a notification regard the refund completion.
The time to refund to your account or bank statement is depending on your financial institution.
Kindly pay close attention to whether the refund is actually received.
We do not provide exchange service.
If you want a different size or color, please return the item that you do not need and may place new order again.
Yes, but please note that different orders need to apply for the return request before sending them back to us.
Once confirm that the return application is successful, then follow the return instructions to return the item.
Although we have not specified the return shipping method, but strongly recommended that you use a traceable shipping method for return and closely track the location of the return parcel.
Therefore, whether the return parcel can be tracked depends on the shipping method that you had chosen.
You may log in to Member Center > My orders to check your order status.
If the return was inspected and confirmed, you will receive a refund notification message.
The time to refund to your account or bank statement is depending on your financial institution.
Kindly pay close attention to whether the refund is actually received.
If you have any questions, please check with financial institution or click here to contact us.
In order to protect your return rights, please return the item with complete packaging.
It is recommended to use our original packaging or any waterproof and stable packaging material.
Please contact us as soon as possible and we will assist you to check and confirm.
If the refunded amount is incorrect, please contact us within one month of receiving the refund.
This is because we are unable to extract the banking records that more than a month and your compassion on this matter would be greatly appreciated.
If you found a defective item, please click here to contact us.
In order to solve your issue as soon as possible, please provide your order number, item name, and clear images of damage, defects or malfunctions when you contact us.
