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Once your order has been shipped, we are not able to make any changes. You may contact respective courier company to assist you.
If your order has not been shipped yet, we could assist to change the shipping address for you.
Please contact us as soon as you realize it, as we will check whether we able to update it before shipping.
If you cannot find the answer to your question here, we recommend you to contact us via
1) Facebook Messenger （AIR SPACE）
2) Instagram @airspaceglobal
3) Email at service_gl@airspaceonline-service.com
4) Login your account & click HERE
We will be more than happy to assist you and respond to your enquiries during our working hours (Weekdays from 9am to 5pm, excluding Public Holidays).
We endeavour to attend to all customer emails within 1 working day. During peak periods, however, please expect a slower response, we would definitely reply to your email in the latest 2 working days. Please take note of your junk/spam email folder in case our replies end up there.
For messages on FB/IG, please do not keep spamming messages as your message will keep refreshing to the top. It will be caused our side a delay to reply. Kindly send all your questions at 1 time and wait for our reply.
Working hours GMT+8 MONDAY - FRIDAY 9 AM-5 PM, except Weekends and Public Holidays.
